You can book the experience directly on our website by selecting your desired activity on the homepage. Click More to check all the experiences we provide and please select your preferred experience. On the experience detail page, carefully review the experience date, time, ticket price for private or share, and all the details you need to know before going.
Follow these steps to book the experience
a. Please sign up first, if you didn't have an account. You can click the ‘register or sign in’ button on the top right corner of the homepage.
b. Then, you can choose the date, share/private, ticket quantity, and add-on packages if you want other experiences. Click Book Now and directly pay or Add-Cart if you want to buy another experience.
c. Follow the prompts to complete your booking such as filling in personal details and card information. Make sure you read all the detailed packages you buy.
d. When you are confused, don’t hesitate to contact our customer service team for assistance.
To check the availability of an experience, simply visit our website. Then, navigate to the specific activity and select your preferred date and time. Availability will be displayed on the booking page. You can also contact our customer service team to inquire about availability.
Yes, you can reschedule your reservation, subject to availability and our rescheduling policy. Please contact our customer service team as soon as practicable if you need to change your booking.
Of course, yes!
We accommodate customized requests whenever possible based on your needs. Please contact our customer service team with your specific requirements, and we will do our best to tailor the experience to your needs.
Please click Booking History to know your payment and booking. status.
Click it. There, you will get information about your booking history and payment status, from completed, processing, confirmed, canceled, paid, unpaid, and partial payment.
Yes, a receipt will be automatically sent to your email after your payment is successfully processed. Please, check your email after you have booked the Experience. If you need an additional copy, please contact our customer service team.
Your booking is automatically confirmed once you complete the payment process. You will receive a confirmation email with all the details of your experience.
No additional confirmation is needed once you receive your booking confirmation email. However, if you have any doubts, feel free to contact our customer service team for verification.
To cancel your booking, we offer free cancellation if the request is made at least 24 hours before the activity. You can easily request this directly through our website.
Please note that if the cancellation is made within 24 hours of the activity date, a 100% cancellation fee will apply. Be sure to review our cancellation policy beforehand, as some bookings may have specific terms and conditions.
Our cancellation policy varies depending on the specific experience booked. Details of the policy are provided on our website and in your booking confirmation. Please review these terms carefully.
To request a refund, please contact our customer service team. Refunds are processed according to our cancellation policy, and the time it takes to receive your refund may vary depending on your payment method.
If your Experience has a hotel pick-up facility, we can provide and pick-up you at the hotel you share with us. If your Experience does have a hotel pick-up facility, we will wait for you at the point that has been informed.
You can check the information of a hotel pick-up facility in ‘Prices Includes’ in the Experience. Please check the specific activity details on our website or contact us for more information.
Yes, transfer facilities are available for certain experiences. You can find this information in the activity details on our website or by contacting our customer service team.
Don’t worry! We regularly offer promotions and discounts on various experiences.
Please check our website or subscribe to our social media accounts to stay updated on current offers.
We accept a variety of payment methods, including major credit/debit cards (Visa and MasterCard) and online payment gateways such as Apple Pay and Gpay. The available options will be displayed at checkout on ‘Your Card Information’.
Payment receipts are sent to your email immediately after your payment is processed. You can also check the payment status on the Booking History page in the top right corner of the website. If you do not receive your receipt, please contact our customer service team.
Yes, we can provide any necessary documentation related to your booking. Please contact our customer service team with your request.
Travel insurance is not included in our packages. However, we recommend purchasing travel insurance independently to cover any unforeseen circumstances.
360 Adventures is a tourism company, officially known as 360 Adventures Tourism LLC. We specialize in providing a wide range of unique and memorable experiences in Dubai and the surrounding areas.
Our offerings include desert safaris, cultural tours, adventure activities, and customized travel packages designed to showcase the best of Dubai. We pride ourselves on delivering high-quality services and creating unforgettable experiences for our clients.
If you have other questions, you can contact us through the contact form on our website, via email at [email protected], or through WhatsApp at +971 4 288 1334.
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